Terms & Conditions

The price you see on our platform is the total price you pay. There are no hidden charges or fees from our side.

Some hotels charge local taxes, city taxes, or resort fees that are payable directly at the hotel. Where applicable, these are displayed separately before you complete your booking so there are no surprises at check-in.

Prices shown during your initial search are indicative. The confirmed price is established at the prebook step, just before payment. If the price has changed between your search and the prebook step, we will clearly show you the new price and ask you to confirm before proceeding. You are never charged more than the price you confirm.

All prices are displayed in the currency shown at the time of booking. If your card is in a different currency, your bank may apply a conversion fee — this is outside our control.

All payments are processed securely by Stripe, a PCI-DSS Level 1 certified payment processor. We never see, store, or have access to your full card details.

When you submit your booking, your card is authorised for the full amount. The payment is captured (charged) only after the hotel supplier confirms your reservation. If the supplier cannot confirm your booking, the authorisation is released and you are not charged.

Our default currency is GBP (British Pounds). Prices may also be displayed in other currencies depending on your search settings.

Each booking has its own cancellation policy, which is clearly displayed before you complete your booking and included in your confirmation email. There are two types:

• Free cancellation bookings — you will receive a full refund if you cancel before the deadline shown in your booking confirmation. The deadline is displayed in UTC. Once the deadline passes, the booking becomes non-refundable.
• Non-refundable bookings — these are clearly labelled at the time of booking. Once confirmed, no refund is available regardless of the reason for cancellation.

Refunds are processed to the original payment method (the card you used to pay). Most refunds are completed within 5-10 business days, though the exact timing depends on your bank.

For full details, please see our Refund & Cancellation Policy.

When you make a booking through our platform, you are responsible for:

• Providing accurate guest names that exactly match the ID or passport used at check-in. Incorrect names may result in the hotel refusing check-in, and no refund would be due in that situation.
• Providing a valid email address so we can send your booking confirmation and voucher.
• Selecting the correct country of residence/nationality, as this affects pricing and availability.
• Arriving within the hotel's check-in window. Late arrivals or no-shows may result in cancellation by the hotel with no refund.
• Arranging your own visa, Umrah permit, travel insurance, and meeting all entry requirements for Saudi Arabia. We do not provide visa or permit services.
• Reviewing the cancellation policy and any non-included taxes before completing your booking.

Find a Companion is an optional introduction service. If you choose to use it, you give us travel preferences and we may suggest other travellers whose preferences are compatible with yours. Please read this section carefully, because the service works differently from a hotel booking.

• We introduce, we do not vet. We do not carry out background checks, identity verification, criminal record checks, or any other screening of the people we suggest. A suggestion is not a recommendation, endorsement, or assurance about any person, their character, their conduct, or the accuracy of anything they tell you.
• Nothing is shared without your consent. Your contact details are only shared with another traveller if you and that traveller each separately confirm you are interested. Either of you can decline, and no contact details are exchanged in that case.
• Any arrangement is between you and them. We are not a party to, and take no responsibility for, any travel, accommodation, financial, or other arrangement you make with someone introduced through the service. That includes money you lend, share, or pay to them, and any plans that change or fall through.
• Compatibility is based on stated preferences only. Matching uses the information travellers give us — for example departure city, dates, and the group they have asked to travel with. We cannot verify that any of it is true, and a compatible match does not mean you will get along, agree, or wish to travel together.
• Your safety is your decision. Please use the same care you would with anyone you have not met. Meet in public places first, tell someone you trust where you are going, do not send money to someone you have not met, and stop contact at any time. If someone behaves inappropriately, please report them to us and to the police if a crime may have occurred.
• We may decline or withdraw access. We may refuse, suspend, or remove any profile at our discretion — including where we believe the service is being misused, where information appears false, or following a report about someone's conduct.
• You can withdraw at any time. Ask us to remove your profile and we will stop matching you. See our Privacy Policy for how long we keep this information.

To the fullest extent permitted by law, we are not liable for the acts, omissions, or conduct of any traveller introduced through this service, or for any loss, injury, dispute, or dissatisfaction arising from an introduction or from any arrangement you go on to make. Nothing in this section limits liability that cannot be limited by law — including for death or personal injury caused by our negligence, or for fraud.

We will:

• Process your booking promptly and accurately with our hotel suppliers.
• Send you a confirmation email with your booking reference and downloadable voucher.
• Process eligible refunds in accordance with the cancellation policy that applied to your booking.
• Provide customer support for questions or issues relating to your booking.

We are not responsible for:

• The quality of service, facilities, cleanliness, or condition of the hotel. The hotel is the service provider, not us.
• Flight delays, cancellations, or any other travel disruptions.
• Visa refusals, Umrah permit issues, or failure to meet Saudi Arabia's entry requirements.
• Events beyond our control (force majeure), including natural disasters, pandemics, strikes, war, or government-imposed travel restrictions.
• Any services not booked through our platform.

Near Haramain acts as an intermediary between you and hotel suppliers. We do not own, manage, or operate any hotels. Our liability is limited to the booking services we provide.

Our total liability to you for any claim arising from or related to a booking is limited to the amount you paid for that booking. We are not liable for any indirect, incidental, or consequential losses, including but not limited to lost travel time, missed connections, additional accommodation costs, or loss of enjoyment.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms or your use of our service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have a complaint or dispute, please contact us first at info@nearharamain.com. We will do our best to resolve the issue within 14 days. We believe most problems can be resolved through direct communication.